Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What If i'm not satisfied?
Your satisfaction is our ultimate measure of success. Thus, every piece of Valen & Roche jewelry can be returned within our 90-day money-back guarantee. If your new jewelry doesn't bring you complete joy upon receiving it, simply return it within 90 days for a full and prompt refund. No questions asked.
How Do I contact you?
You can ask us any enquiries by clicking on the underlined text here . A real human will reach out to you, typically within 24 hours.
