Shipping policy

Return & Refund Policy

Last updated: July 2026

Returns

We accept returns within 90 days of the delivery date. To be eligible for a return, items must meet all of the following conditions:

  • In its original, unworn condition
  • In the original packaging with all tags attached
  • Free from damage, alterations, or signs of wear

Items that do not meet these conditions will not be accepted for return and will be sent back to you at your expense.

The following items are not eligible for return:

  • Final sale or clearance items
  • Items marked as non-returnable at the time of purchase

How to Initiate a Return

To start a return, contact us at support@valenroche.com with your order number and reason for return. We will provide you with return instructions. Items sent back without prior authorisation will not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to post the refund.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect. Original shipping fees are non-refundable.

Incorrect or Damaged Items

If you received an incorrect item or your order arrived damaged, please contact us at support@valenroche.com within 7 days of delivery with the following:

  • Your order number
  • A description of the issue
  • Clear photos of the item(s) and packaging received

We will review your case and arrange a replacement or full refund at no cost to you. We do not require you to return incorrectly sent or damaged items unless specifically requested.

Exchanges

We do not offer direct exchanges. If you need a different size or colour, please return your original item for a refund and place a new order.

Contact Us

For any questions about your return or refund, please contact us at support@valenroche.com or through our contact page.